Escrow Officer, California, Default Services - REO

Job description

Escrow Officer, California, Default Services - REO Job Locations US-CA-Irvine ID 2026-3603 Role Required to be In-Office No Travel Required No Telecommute Yes Shift/Availability M-F 8:30-5:00 Min USD $24.00/Hr. Max USD $32.00/Hr.

Overview

Are you a professional who can coordinate workflows and work processes? Are you able to provide management with updated status on items in workflows? Do you have experience with utilization of reporting and workflows? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history as an Escrow Officer. Now is the time to join our team and become a part of something big.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will…

• Coordinate the closing of files assigned to you within a required timeline and coordinate all aspects involved with the finalizing of the closing process
• Be responsible for the preparation and accuracy of closing documents in accordance with State requirements and client instructions
• Ensure that ServiceLink’s two-hour turnaround time commitment to clients is met by monitoring and prioritizing work-in-progress reports
• Review title commitment for clearance and to ensure all items are accounted for, including but not limited to: updating payoffs, taxes, and HOA
• Secure lender, seller and/or broker approval of loan closing documents
• Confirm closing dates, location, documentation, and funds due at closing with borrowers
• Resolve vendor billing issues
• Conduct bi-weekly meetings with team members and management
• Address inquiries from asset management companies, clients, borrowers, agents and internal staff
• Develop procedures to ensure an enhanced vendor, client and consumer experience is consistently delivered
• Resolve rejected documents
• Develop scripts and workflows to support and triage inbound vendor phone calls and inquiries

WHO YOU ARE

You possess …

• The ability to professionally communicate to management the status of items/reports
• Working knowledge of real estate titles and deed preparation
• The ability to multitask
• Strong computer skills and are proficient in the Microsoft software products

Responsibilities

• Responsible for daily reports, schedules, funding, policies, rejected documents and any other assigned reports by managers
• Responsible for preparation and accuracy of closing documents in accordance with State requirements and client instructions
• Review title commitment to ensure all items are accounted for, including but not limited to: updating payoofs, taxes and HOA; Review effective date schedule within company policy guidelines
• Engage lender, seller, and/or broker for approval of loan closing documents and provide requested documents
• Assists in training
• Confirm closing dates, location, documentation, and funds due at closing with all parties
• Ensure all funding conditions have been met in accordance with State requirements and client instructions
• Attend assigned conference calls
• Attend and participate in bi-weekly team meetings, ensuring that you are on-time and prepared
• Update management of daily reporting status
• Work with management on team metric and file counts
• Maintain professional communication with team members, team leader, management, and clients (internal and external)
• Address inquiries from clients, sellers, buyers, agents, internal staff and asset management companies professionally and in a timely manner
• Resolve vendor billing issues
• Cut checks to all payees and wire funds to the seller within client directed timelines
• Confirm file setup with disbursements
• Resolve post-close issues in a timely manner, including lender, recording, and policy rejections
• Resolve rejected documents
• Responsible for maintaining good client relationships and providing customer service
• Review and signoff on authorized items
• Ensure that all funding conditions have been met in accordance with state and client instructions
• Perform all other duties as assigned

Qualifications

• High School diploma or equivalent required
• Prior experience as an Escrow Officer or a Closing Coordinator
• Practical work experience within the mortgage loan department of a lending institution
• Working knowledge of real estate titles
• Prior experience with deed preparation and closings
• Must be able to use and have advanced computer skills and be proficient in Microsoft software products
• Ability to handle multiple tasks simultaneously
• Demonstrate good communication
• Good customer service skills Options

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WHO WE ARE

About us … ServiceLink is a mortgage services company headquartered in Pittsburgh, PA that helps clients in the lending industry and beyond achieve their strategic goals, realize greater efficiencies and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to upholding the highest standards of quality, compliance and service. ServiceLink, as well as its affiliates and subsidiaries, is an Equal Opportunity employer.

The Company recruits and hires individuals based on demonstrated abilities, achievements and experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, physical or mental disability, protected veteran status, national origin or ancestry, marital status, pregnancy, citizenship status, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

ServiceLink is committed to ensuring that our online application process supports our commitment to equal employment opportunity for all U.S. job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, and need to request a reasonable accommodation, please send an email to [email protected] with “Accommodation Request” in the subject line. Accommodation Requests are evaluated on a case-by-case basis.

ServiceLink offers a number of benefits to its employees, including health, vision, dental and life insurance; 401(k) plans; Employee Stock Purchase Plan; and paid vacation and sick time. Salary range information is available upon request for applicants residing in cities, counties or states requiring such disclosure. Application FAQs Software Powered by ICIMS www.icims.com