Fidelity National Financial
Mortgage Call Center Representative - Remote (12pm-9pm EST)
Listed on Fidelity National Financial’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there.
Apply on Fidelity National Financial’s careers site →Job description
Mortgage Call Center Representative - Remote (12pm-9pm EST) ID 2026-3377 Job Locations US Category Customer Service/Support Type Full Time Overview We are seeking to fill the role of Customer Experience Specialist I. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.
Responsibilities
- Assist homeowners with routine or complex issues and requests in a call center environment
- Use an advanced telephony system
- Provide exceptional customer service, explain mortgage-based process information, and make decisions to resolve customer issues
- Handle inbound/outbound calls from/to customers in a fast-paced environment while maintaining established performance metrics expectations and delivering quality service
- Take ownership of the customer experience and demonstrate attributes in accordance with LoanCare brand experience expectations
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