US Express Product Marketing Manager

Job description

Leads and directs the product management team responsible the commercial and operational success of the U.S. Express Expedited parcel portfolio, encompassing premium overnight and deferred air services. Serves as the primary business owner and strategic champion for the physical parcel products across the integrated domestic U.S. network, translating enterprise growth objectives and evolving customer needs into differentiated, market-leading parcel solutions.

Essential Functions

Applies a rigorous, disciplined product management methodology: Product & Service Design: Directs physical product lifecycle strategy and champions operational excellence. Partners closely with Planning and Engineering (P&E), Service Excellence and Operations to improve service reliability.

Network & Capability Evolution

Represents premium Express value proposition during network transformation (including station and facility alignment), collaborating with P&E and Program Management Offices to ensure competitive market coverage and seamless execution.

Commercial & Go-to-Market Orchestration

Collaborates with Sales, Customer Solutions Engineering, and Customer Experience teams to identify customer pain points, develop customer-centric value propositions, and arm customer-facing teams with competitive product positioning and sales enablement tools.

Yield & Economic Health

In coordination with Pricing and Revenue Management, establishes disciplined yield strategies and profitability guardrails to maximize margin and market share.

Innovation Pipeline

Drives the conceptualization, business requirements, and launch of high-impact parcel product capabilities, collaborating deeply with Data and Technology and Operations engineering teams.

Leadership & Team Development

Directs, mentors, and develops an agile team of professional product managers and global analytics resources (including onshore direct reports and offshore analytical support). Establishes structured onboarding and foundational product mastery for emerging team members while cultivating strategic leadership, executive presentation, and career progression pathways for experienced product professionals.

Enterprise Impact & Collaboration

Acts as a central organizational orchestrator across the enterprise, aligning diverse stakeholders—including Operations, P&E, Pricing, Customer Experience, Legal, and Communications—around unified product goals. Demonstrates decisive portfolio accountability, strategic critical thinking, and executive-level business acumen.

Preferred Qualifications & Success Profile Advanced Degree

Master of Business Administration (MBA) or equivalent advanced business/management credential strongly preferred.

Product Launch Track Record

Demonstrated experience leading complex, multi-stakeholder product or service initiatives from concept validation through physical operational deployment and go-to-market execution.

Customer & Commercial Exposure

Prior background in commercial disciplines (e.g., Sales, Commercial Solutions Engineering, Business Architecture) with a strong aptitude for customer empathy and executive client interactions.

Transportation & Physical Network Acumen

Working familiarity with transportation operations, hub-and-spoke linehaul/air networks, pickup and delivery (P&D) operations, or industrial engineering concepts.

Matrix Leadership

Proven capability to direct cross-functional teams, orchestrate offshore analytical partners, and influence senior operational leadership without direct hierarchical authority.

Minimum Qualifications

Bachelor's Degree/equivalent in business, finance, marketing or other directly related discipline. Five (5) years directly related experience in planning and analyses. Demonstrated computer skills. Strong basic management, human relations, communication and analytical skills. More advanced degrees may offset experience requirements. A related Master’s Degree equals two years experience.

Minimum Experience

More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience. Knowledge, Skills, and Abilities Demonstrated computer skills.

Preferred Qualifications

Pay Transparency: Pay: Level E29; Memphis range: $9,719.96/mo - $16,523.93/mo Additional Details: This position will be hybrid in Memphis, TN and candidates must live within a 50 mile radius. This position is hybrid, meaning employees will be required to work at a FedEx Campus location four (4) times per week. For details on our comprehensive benefits, click here . Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected] .

Applicants have rights under Federal Employment Laws

Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA)

Employee Polygraph Protection Act E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-Verify Notice ( bilingual ) Right to Work Notice ( English ) / ( Spanish )