Billing Supervisor

Job description

Role Overview

Experian Global Financial Services is looking for a Billing Supervisor to manage the daily operations of the billing team. You will use your expertise in billing processes to oversee team performance, ensure compliance with policies and regulations, and foster a positive and productive work environment. You will report directly to the North America Billing Manager.

Main Responsibilities

Team Leadership: Provide guidance to the billing team, ensuring accurate billing services and responses to queries.

Process Management

Maintain billing systems and invoice logs with status updates, follow-up details, and other relevant information.

Performance Management

Conduct regular one-on-one meetings with direct reports to review individual performance, provide developmental coaching, and promptly address employee relation issues.

Reporting

Create reports and Indicators to support management decisions and improve process control.

Knowledge Transfer and Training

Ensure the proper flow of knowledge within the team by maintaining a comprehensive SOP structure and implementing training plans.

Process Improvement

Identify and recommend process improvements opportunities to enhance team efficiency and productivity.

Quality Assurance

Verify the quality of processes performed by the billing team according to internal controls and standards, ensuring adherence to SOX controls. Demonstrated experience managing, motivating, and coaching teams.

Qualifications

Qualifications

Bachelor's degree in Finance, Economics, Accounting or other related. 5+ years of related billing experience, with 2+ years in leadership roles. Advanced English level. Familiarity with electronic billing systems and ERP software (e.g., SAP, Oracle). Knowledge of compliance regulations relevant to billing and finance. Experience working within a team environment, demonstrating strong interpersonal skills.