Product Manager

Job description

We are looking for a Product Manager to own our Open Banking products and our transaction categorisation engine in the UK business. These capabilities sit at the heart of how our clients assess affordability. You will focus on ensuring accurate categorisation and stronger commercial performance. Reporting into the Head of Product Management, you will work with development teams in the UK and India, partner with clients and internal stakeholders and accountable for the measurable performance of the products you own.

Main Responsibilities

Product Strategy Manage the roadmap for our Open Banking proposition and the categorisation engine Prioritise a backlog of features and improvements, balancing client value, technical feasibility and commercial return. Define and communicate clear release goals with measurable success criteria. Position these capabilities within the wider affordability proposition, so they strengthen the products they feed. Product Optimisation & Performance Lead the end-to-end performance of the Open Banking journey - consent conversion, bank coverage and availability, step-by-step drop-off, and time to decision.

Improve categorisation quality - classification accuracy, additional account types, coverage of edge cases, merchant identification, and the derivation of income and expenditure. Establish dashboards and reports needed to see how the products actually perform, for us and for each client. Run a regular optimisation cadence, using experimentation (for example A/B or champion–challenger testing) to prove improvements rather than assume them.

Create a feedback loop that turns client-reported misclassifications, analyst findings and support themes into a prioritised improvement backlog. Balance accuracy and journey improvements against processing cost and cost to serve. Client Relationship Management & Discovery Be a trusted advisor to clients and a primary product contact across the account lifecycle. Run regular client engagement - including roadmap reviews and performance reviews - to maintain agreement and promote confidence in the product.

Lead structured discovery sessions Translate qualitative client insight into well-scoped product requirements and user stories. Commercial & P&L Awareness Develop a working understanding of the product P&L – revenue, cost and margin drivers, including the unit economics of Open Banking data calls. Develop business cases for new features and investments. Partner with commercial and pricing teams to shape packaging, pricing and go-to-market for new capabilities.

Track adoption, usage and commercial performance, using the data to demonstrate value to clients. Stakeholder & Regulatory Engagement Communicate roadmap progress and product decisions to senior internal stakeholders. Work with compliance, legal and risk functions to ensure the product meets regulatory requirements, including AISP permissions, consent, and data use and retention obligations. Support responses to regulatory and industry requests, and stay informed of changes to Open Banking standards and affordability expectations.

Domain & Technical Fluency Maintain a working knowledge of Open Banking - AISP models, API standards, consent and authentication flows, bank coverage and data quality. Maintain a working knowledge of transaction categorisation - rules-based and ML-based classification, transaction enrichment, and income and expenditure derivation. Engage with engineers, data scientists and QA to review technical approaches and understand trade-offs.

Be comfortable interrogating data directly to understand product behaviour and build the case for change.

Qualifications

Experience as a Product Manager within a financial services or FinTech environment. Proven experience optimising live products using data - identifying where performance is lost and improving it measurably. Client-facing experience, with experience building trusted relationships. Commercial experience, building business cases and a basic understanding of P&L and pricing. Experience working with distributed or offshore development teams.

Comfortable operating in evolving product contexts with rapid iteration. Experience of a regulated environment working alongside compliance, legal and risk. Experience drawing relevant insights from data to support decisions. Experience of Open Banking journeys, transaction categorisation or data enrichment is highly advantageous. Wider affordability, lending or credit risk domain experience is advantageous.