Customer Retention Manager - Sales
Listed on Experian’s official careers site. Posted October 9, 2026. Check that it is still open and apply there.
Apply on Experian’s careers site →Job description
We are looking for a Customer Retention Manager to join our Growth Markets – EBE Retention team within GTM. Reporting into the Sales Manager, you will take ownership of customers who are at risk, have stopped using the product, or have expressed an intent to cancel. Your primary objective is to protect and retain revenue, re‑establish product usage, and secure renewals by demonstrating ongoing value from Experian’s solutions.
You will build strong client relationships, negotiating favourable contract terms, and influencing client decision-making to drive positive business outcomes. You will engage with clients who wish to cancel, addressing their concerns and presenting tailored solutions to retain their business.
Qualifications
Experience in customer retention, particularly with SME clients, account management, or a similar role in the B2B software industry. Demonstrate achievement of retention targets and forecasting. Track record of achieving retention, renewal, or revenue protection targets rather than pure new‑business sales. Strong commercial negotiation skills with the ability to influence outcomes while maintaining long‑term customer relationships.
Tailor communication style to suit a diverse audience, building partnerships and conveying complex information clearly. Demonstrate a data-driven approach to decision-making and address client concerns and present tailored solutions. Experience collaborating effectively, aligning client needs with our goals to achieve mutually beneficial outcomes. Work with cross-functional teams to achieve common goals.
More jobs at Experian
Business Development Executive - Data/Software
Nottingham, United Kingdom
Business Intelligence & Data Engineering Analyst - FTC
Nottingham, United Kingdom
Lead Data Platform Engineer
Nottingham, United Kingdom
Lead Data Platform Engineer - AWS, Spark
Nottingham, United Kingdom
Operational Excellence Lead
Nottingham, United Kingdom
Similar jobs at other companies
RL - Mortgages:ASC Sales - Retention
Axis Bank · Surat
AxisPhone:Retention Specialist
Axis Bank · Mumbai
Team Member - Retention
Grasim Industries · Maharashtra
Knowledge Retention Specialist
Thermo Fisher Scientific · Budapest, Hungary