Optimisation Manager - Growth

Job description

We're looking for an experienced Optimisation Manager reporting into the Team Lead to join our Consumer Services business and play a leading role in establishing and growing Identity Plus (ID+), our identity protection subscription service, within our existing product ecosystem. Sitting within a dedicated optimisation team, your role will span three key areas: driving the commercial performance of ID+ within our products ; identifying and delivering opportunities to grow and optimise the end-to-end ID+ customer experience ; and acting as the commercial and experimentation specialist for the ID+ Product team .

Ultimately, your role is to help us understand who will benefit most from ID+, how we reach them and how we establish ID+ as a valuable part of our wider product ecosystem - balancing growth with the needs of our customers and the performance of the wider business. Identity Plus Performance & Trading Monitor ID+ conversion, adoption and commercial performance, working with our Performance Analyst to understand changes, identify opportunities and respond to underperformance.

Communicate performance to the business, explaining what is happening, why and what we should do about it. ID+ Growth & Optimisation You will own the ID+ optimisation roadmap, using customer and performance insight to identify where growth will come from and turn opportunities into ideas, hypotheses and experiments. Identify who will benefit most from ID+, how and where to reach them, and use experimentation, targeting and personalisation to test ways to grow adoption while balancing customer and wider product outcomes.

Product Commercial & Experimentation Support Partner with Product on new features, propositions and customer experiences, bringing commercial, customer and experimentation expertise into development. Shape testing and rollout, measure customer and commercial impact, and use performance insight to inform iteration and product decisions.

Qualifications

You will have strong experience in optimisation, experimentation, personalisation, CRO, growth or e-commerce, with hands-on experience using approaches such as A/B testing and MVP testing. Comfortable independently running discovery, delivery and analysis end-to-end, as well as creating strong feedback loops with key stakeholders. Experience working with Design, Engineering and Analytics, as well as being able to self-serve when needed.

Experience of working with A/B testing, personalisation, analytics and session replay tools. Commercially focused, with a strong understanding of conversion, engagement and product performance metrics. Proactive in adopting new tools and ways of working to improve experimentation, processes and effectiveness. Experience growing or establishing a new product or proposition within an existing customer base would be a bonus.