Transportation Coordinator (onsite with customer)

Job description

The Transportation Coordinator will be part of a Global Onsite Team (located at customer’s premise) supporting one of Expeditors’ high-tech customers. Responsible for execution of day to day transportation operations and project alignment activities.

Duties may include: shipment track and trace, incident research, identification, and escalation; incident root cause analysis, customer service, carrier performance reporting, metrics management, report updating and information dissemination, and leading task/project oriented meetings.

Major Duties and Responsibilities

• Ability to identify opportunities and create project plans.
• Taking on assigned tasks and responsibility to ensure tasks accomplishment.
• Workload and workflow management.
• Timely Escalation resolution.
• Participate/Lead meetings with multiple teams and stakeholders.
• Coordinate and build relationships between contract manufacturers, suppliers and carriers
• Coordinate with multiple warehouses, carriers, contract manufacturers, suppliers and service providers to manage exceptions and drive operations excellence.
• Actively manage Over, Short, or Delayed shipments according to escalation protocols.
• Analyze performance data and identify process improvement opportunities.
• Work with carriers and other service providers to ensure freight is delivered on-time.
• Working knowledge on dispatch, track and trace systems
• Ability to create and provide presentations on carrier/vendor performance and operations review
• Support cost savings, consolidation, and on-time performance initiatives
• Ensuring operational Key Performance Indicators are met.
• Facilitating Standard Operating Procedures (SOPs) /Standard Work Instructions (SWI) creation and ensuring documents are up-to-date
• Share drive file management
• GUTs ticket management

Qualifications

Qualifications, Experience and Education Requirements

• Bachelor Degree required. Preferably in Supply Chain Logistics / Operation/ International Business / Economics/Arts.
• 5 years of transportation and logistics experience.
• Fluent in english.
• Strong, demonstrated working knowledge of Microsoft Office Business tools (Excel, Word, Powerpoint, etc..)
• Demonstrated Knowledge of international transportation
• Dynamic personality; comfortable speaking in public. Accustomed to leading meetings with customers, vendors and key stakeholders
• Multitask and Re-prioritize work as needed
• Ability to anticipate issues/negative outcomes and work to resolve proactively
• Strong organizational, time management, and written/oral communication skills
• Ability to adapt in dynamic environment
• Aptitude for learning new software applications and technology platforms
• Highly motivated, “can-do,” results-driven attitude Skills Required: Logistics operations background required. Effective communication skills, Import & Export background, attention to detail, IATA Certification/Broker’s License a plus.