Air Export Agent

Job description

Job Summary

In this role, you will manage air export shipments end to end, ensuring accurate documentation, system updates, and close coordination with customers, airlines, and internal teams.

Key responsibilities include: Managing the air export process from booking to delivery Ensure accurate and timely data entry into our operating system. Track and trace Air Export files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices. Ensure timely delivery of freight to customers for Import shipments. Ensure documents are timely sent to customer or broker for customs purposes.

Ensure accurate and timely client and vendors billing. Interact with our customers in arranging their international shipments, meeting customer service standards. Meets company standards of 52 hours training per year per employee. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications

What we’re looking for

6 months–1 year of relevant experience (or equivalent training) Good computer skills (Excel, Word, operating systems) Strong communication and organisational skills A positive attitude and willingness to learn Good Education- preferably to A Level standard. Minimum GCSE Maths and English.