Ocean Export Agent

Job description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service. Receive and review export documentation from customers, suppliers, and overseas agents, ensuring all information is complete and accurate prior to shipment processing. Prepare export shipments by creating shipping instructions, booking cargo with carriers, and ensuring all documentation complies with customer and international shipping requirements.

Route shipments by selecting appropriate carriers, vessels, and transit options to achieve the most efficient and cost-effective delivery solutions. Manage freight receipt by coordinating the collection and receipt of cargo, liaising with warehouses, hauliers, and customers to ensure cargo is available for shipment as scheduled. Process shipments by generating export documentation, customs declarations, bills of lading, and other required paperwork while maintaining compliance with company procedures and regulatory requirements.

Monitor shipments throughout the transportation process, proactively tracking progress, resolving any issues or delays, and providing regular updates to customers, carriers, and overseas offices.

Qualifications

Experience within ocean export operations or freight forwarding desirable. Understanding of export documentation and shipping processes. Strong customer service and communication skills. Good computer skills (Microsoft Office, particularly Excel and Outlook). Strong organisational skills with excellent attention to detail. Ability to prioritise workload and work to tight deadlines.