Transcon & Distribution Agent

Job description

Key Responsibilities

Manage end-to-end transportation and distribution operations , ensuring seamless shipment execution, inventory accuracy, and on-time delivery while meeting customer expectations. Deliver exceptional customer service by coordinating shipments, providing proactive communication, tracking orders, and building strong relationships with customers, suppliers, and carriers. Drive operational excellence through accurate data management, KPI monitoring, timely reporting, and continuous improvement initiatives that enhance efficiency and productivity.

Ensure financial and process accuracy by supporting billing, transportation rating, inventory control, SOP compliance, and adherence to customer-specific requirements. Champion Expeditors' culture and compliance standards , demonstrating integrity, accountability, collaboration, and a commitment to Operational Process Standards (OPS), regulatory requirements, and company values.

Qualifications

6 months to 1 year of experience in transportation, distribution, warehousing, logistics, customer service, or a related field; or an equivalent combination of education and experience. Intermediate to advanced English proficiency, with the ability to communicate effectively with internal and external stakeholders. Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, and other business systems.

Strong organizational, time management, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment. Excellent interpersonal and communication skills, including the ability to build relationships, collaborate across teams, and deliver outstanding customer service. Positive attitude, customer-focused mindset, and willingness to learn and support team objectives. Understanding of transportation and distribution processes is considered an advantage.

Commitment to continuous learning and compliance with company training requirements and