Ocean Import Agent

Job description

Scope of Position

Ensure timely and accurate movement of freight and information and administrative tasks, while providing an exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow meeting customer expectations.
• Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
• Track and Trace Ocean Import Files daily.
• Use Department Dashboards on daily basis.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
• Meet compliance at all times, regulations internal and external in accordance with government regulations. No fines, penalties, or late filing.
• Understand department process flow and looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
• Meet KPI standards in accordance with the Company’s procedures.
• Timely responses to emails (within 1 hour) and voicemails (within 30 mins) (internal and external).
• Escalation of problems to Management and Supervisor when necessary.

Follow Accounting Do’s and Don’ts Personal Development

• Attend training classes when required.
• Complete mandatory training when required.
• Meet company standards of 52 hours training per year, including as needed management/leadership training Culture:

Adhere to the company’s 10 cultural attributes

• Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

• Minimum of 2 years in Ocean and Air Import experience.
• Must provide exceptional customer service internally and externally at all times.
• Must have complete understanding of ocean import documentation process.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Proficient level of Microsoft Office (Word, Excel etc)
• Must complete Dangerous Goods Certification within the first 6 months.
• Must be able proficient in English, both written and verbal.