Ocean Product Manager

Job description

Business Development Develop and execute the Ocean Product business plan aligned with district and regional growth objectives. Lead business development, retention, and strategic account growth initiatives in partnership with Sales and Account Management. Identify and develop new revenue opportunities within existing customers and the local market. Maintain executive relationships with key customers and actively participate in strategic customer reviews and sales calls.

Lead the district Ocean commercial strategy, including RFQs, pricing, bids, and contract opportunities. Build and maintain strategic partnerships with carriers and service providers to enhance competitiveness and service offerings. Support new business transitions and act as the Ocean Product subject matter expert for customers and the sales organization. Provide market intelligence and product leadership to drive customer retention, market share growth, and revenue expansion.

Team Management & Leadership Build and maintain an effective organizational structure that supports growth, succession planning, and accountability. Develop a strong Team Leader ("#2") capable of independently managing daily Ocean Import and Export operations. Recruit, onboard, coach, and retain high-performing employees while promoting a strong employee experience. Conduct performance reviews, one-on-ones, goal-setting discussions, and career development planning.

Create development plans and ensure employees receive the training required for future growth and succession. Lead change management, productivity initiatives, and continuous improvement programs across the department. Foster a culture of accountability, compliance, collaboration, and alignment with Expeditors' cultural values. Provide leadership, guidance, and escalation support while delegating daily operational execution to the Team Leader.

Financial Management Develop and manage the annual departmental budget in alignment with district financial objectives. Own the department P&L and deliver revenue growth, profitability, productivity, and expense-control targets. Conduct regular financial reviews and implement corrective actions to address performance gaps. Analyze customer, trade lane, and service profitability to support strategic commercial decisions.

Ensure effective management of accounts receivable, credit risk, cash flow, and customer payment performance. Oversee financial governance, including billing integrity, intercompany accounting, contracts, and compliance with company policies. Monitor key financial indicators and drive actions that improve freight yields, productivity, and operating margins. Protect and grow the long-term financial health of the Ocean Product by balancing revenue growth, customer diversification, and cost management.

Qualifications

College/University or equivalent business qualifications Minimum

• 5 years Expeditors’ or industry experience
• Strong planning and organizing skills Conflict resolution Listening skills Providing feedback Teamwork Building team environment Coaching for development Customer focus Managing meetings Problem solving
• Process improvement Time management Software proficiency skills (e.g., MS Excel Formulas and Pivot Tables, MS Word) English language proficiency Global Logistics Industry knowledge