Transition & Implementation Manager

Job description

The Role of the Transition & Implementation Manager The Transition & Implementation manager is responsible for planning and managing a successful customer transition from the award of business through the daily execution of branch operations. They are a single point of contact for accounts identified as requiring special attention based on the complexity of the scope of services (size, multi-product, IS requirements).

The T&I Manager will direct and manage the day-to-day activities of implementing new business within the Expeditors Network. This is accomplished by defining the scope and complexity of the business to be transitioned. The T&I manager will direct cross-functional teams comprised of customer, local operation, analysts, Product and IS (support/development) personnel.

Communication is required in many forms

email, project management tools and conference calls. They are responsible for successfully implementing operational and systems solutions according to the scope of services.

Major Duties & Responsibilities

Define business awarded Develop a transition timeline for both business and systems. Communicate customer's requirements to management Document and implement agreed upon procedures. Manage transition resources, scope, schedule and quality Point of contact for customer, sales, management, etc. Facilitate the resolution of open issues and minimize risk Communicate project status to transition team, sponsors and Branch operations Successfully close a transition through a service review (Quality Management Review) Significant travel required. (60 -80% on short notice)

Qualifications

Required Knowledge & Experience Background in project management or project coordination Logistics industry knowledge is preferred

• Strong understanding of supply chain solutions
• Ability to document business process flows
• Familiarity with EDI and its use Recent project management experience (preferable in the logistics industry) Four-year college degree preferred Outstanding communication skills including written and presentation.
• Excellent leadership skills include facilitation, motivation, negotiation and team building Organizational skills Problem solving/analytical skills Interpersonal skills to foster collaboration among team members and customer
• Ability to manage multiple tasks and projects
• Strong computer skills and general knowledge of supply chain software