Transcon Agent

Job description

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Meet compliance at all times Network communications, timely responses to emails and requests Meet KPI standards in accordance with Company policy
• Understand customers procedures and maintain updated internal DLSOPs

Qualifications

Customer Service

6 months to 1 year experience and/or training; or equivalent combination of education and experience. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Good computer skills (Excel, Word) Fluent in English