Agent-Air Export Customer Service

Job description

• To take orders and make freight and document pick-up arrangements.
• To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.
• To review, check and verify air export documents as provided by shippers.
• To strictly follow export-handling procedures as established by the management.
• To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.
• To do shipment tracking and advise local or oversea customers and offices on any discrepancies.
• To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers’ complaints.
• To handle & achieve company’s quality system such as IO, OPS, Training hours, EXCEL
• To take up additional assignments as required to meet with the Company needs.

Qualifications

University graduate, preferably with minimum 1 year's relevant experience. Be able to work under pressure and in time frame. Good communication in English. Chinese speaking is preferrable. Well-versed in MS Office.