Air Gateway Agent

Job description

Scope of Position To timely process and consolidate air export shipments, while ensuring consistent communication with branches and providing an exceptional customer service.

Tasks and Duties To conduct daily consolidation planning and booking with carriers

• Ensure smooth and timely freight process flow
• Receive and update shipment status in a timely manner
• Ensure accurate and timely data entry into our operating system
• Track and Trace Air Export shipments Interact with branches in arranging their international shipments, meeting / exceeding customer service standards
• Coordinate with our contracted service providers in procuring space and services at a competitive cost level
• Monitor and manage the best consolidation to maximize the yield and profitability while meeting customer’s service requirements
• Make sure correct and timely cost protection and billing in operating system Timely check and verify airlines’ billing statement, EQ report (if applicable) and work with accounting for timely payment to our service providers (airlines, other SPs)
• Contribute to maintain strong relationships with service providers (Airlines, trucking companies, and others)
• Meet compliance at all times to regulations.

This includes internal policies and procedures such as Operational

• Process Standards (OPS) and external government regulations or customer policies / requirements
• Understand department process flow, constantly looking for areas of improved efficiency Meet KPI standards, as per the company’s procedures Overseas communications Other tasks assigned by company or managers

Qualifications

This section lists desired qualifications for the job and may be edited to the specific job role. College graduate or above 2-3 years’ related experience and/or training on airfreight or related industry; or equivalent combination of education and experience Global logistics industry knowledge Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Good computer skills (Excel, Word) IATA/FIATA and Hazardous Materials certification a plus Fluent in English and Japanese (business proficiency required for customer communication, email correspondence, and telephone support).