Distribution Supervisor

Job description

Tasks and Duties Allocate workloads within team to ensure smooth operations during peak activity or staff absence

• Monitor workboards to ensure internal KPI’s are met e.g. timely data entry
• Build and maintain strong relationships with customers.

Assist in retention calls and complete customer reviews with your regular customers to document in the CRM Monitor invoicing and BNP report where needed Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team Promote productivity tools within the team (e.g. using workboard, invoice processing, expo) Be continuously open and positive to implementing new system changes and enhancements with the team Oversee and ensure compliance with Expeditors Operational Process Standards Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.

Support the manager and/or the sales department where needed in matters such as making introductory contact with, coordinating and auditing new accounts; performing and supervising department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.); and developing the annual departmental operating budget, in line with desired customer services levels and necessary equipment upgrades.

Aid with employee development

• Apply accounting knowledge to assist department leadership Alongside department leadership, monitor and improve District Excellence and Global Business Operations metrics
• Assist department leadership in growing the product's business through involvement in sales and retention programs.

Qualifications

Skills and Qualifications

4 years of industry specific knowledge Software proficiency skills (e.g., Warehouse management systems, MS Excel Formulas and Pivot Tables, MS Word) Inventory management and accounting knowledge Self-reflecting and open to feedback Initiative and ability to work in autonomy Proven leadership attitude and background Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Conflict resolution Listening skills Providing feedback Teamwork Building team environment Coaching for development Customer focus Managing meetings Problem solving Process improvement Time management English language proficiency Global Logistics Industry knowledge