Transcon Inbound Agent

Job description

Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches. People

• Exceed customer expectations by anticipating, understanding, and meeting their needs.
• Be proactive and timely to resolve operational challenges, including escalation to management when necessary.
• Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.
• Maintain good relationships with service providers.

Operations

• Track and Trace TRANSCON inbound shipments to ensure on-time delivery.
• Enter data and shipment updates accurately, and timely.
• Manage timely deliveries based on shipment requirements.
• Account for all special handling requirements for value-added services.
• Account for all pertinent shipment documentation.
• Meet KPI standards in accordance with Company and Product procedures.

Adhere to the company’s 10 cultural attributes

• Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Customer

• Access and follow all current customers’ standard operating procedures.
• When necessary, communicate with the consignee professionally and clearly.
• Execute a superior customer service experience.
• Support the transition of new business/updates to existing business.

Finance

• Maintain awareness of market competitive costs.
• Support the audit of local service provider invoices.
• Support the management of overtime, expenses, and cost.

Qualifications

PREFERRED QUALIFICATIONS

• 6 months to 1-year related experience
• Effective interpersonal skills, including proven verbal and written skills
• Detailed oriented with ability to manage multiple job functions with minimal supervision