Account Manager

Job description

To maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities. Strengthen relationships with existing accounts. Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact. Understand customers’ business and strategy and our role with the customer. Ensure customer satisfaction and follow up.

Communicate service issues to Department Managers/Supervisors. Identify opportunities and grow business from existing house accounts. Assist with collections when needed. Manage client profiles and updates on the CRM Build territory maps showing number of accounts located in each city Fluent in EI systems and demos in order to provide technical updates to accounts Share weekly schedule with all Departments to help coordinate and participate in joint account visits.

Turn major business opportunities and proposals over to Sales and operational issues to Ops. Management of Business Reviews Continually seek improvement in procedures and services to create more efficient and cost-effective operations. Assume lead responsibility for the efficient delivery of all (branch) services. Ensure that a functioning and agreed upon invoicing - payment process is in place. Other tasks/duties as deemed appropriate by your management team.

Physical Demands Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Write with pencil/pen/marker Functions performed primarily while seated at desk Travel independently to a wide variety of off-site locations if applicable

Qualifications

• High School Degree or equivalent required Passed background check
• Must be 18 years of age or older Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment Visa
• Must have the ability to work overtime in support of department needs Fluent in English, both written and verbal
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be pro-active in thought and action
• Strong organization skills Analytical with strong attention to detail Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills.

Comfortable with numbers and basic mathematical skills Has a demonstrated strong work ethic, and reliability Comfortable working in a professional business environment

• Must be able to commute to the LAX buildings as needed University or equivalent business qualifications (preferred) Minimum
• 3 years Expeditors’ or industry experience
• Proven work experience in business development
• Proficient in MS Office and CRM software
• Ability to communicate up and down management hierarchy with equal effectiveness
• Strong presentation skills and analytical skills
• Proven problem solving and interpersonal skills