Customer Service Agent (4PM - 1AM) - Cargo Signal

Job description

As a Customer Service agent, you will be the first point of contact for Cargo Signal customers worldwide. You’ll directly interact with Cargo Signal customers and service providers by e-mail, chat, and phone. You will receive orders, answer questions, and solve problems, while maintaining our company's reputation for high-quality service. Customer Service agents input and update shipment tracking information in Cargo Signal’s software platform.

This includes using software to make route plans on maps and configured tracking devices. You will help us launch Cargo Signal’s operation in Latin America. You will be part of our global Cargo Signal Command Center team, collaborating with logistics experts based in North America, Europe, and Asia. Together, we provide 24/7 support and monitoring services to ensure seamless operations. You'll have the opportunity to contribute to the success of a dynamic and innovative company.

Come join our team and grow with us.

Qualifications

Required Skills

High level of English fluency (written and spoken). This is a MUST.

Excellent typing skills

Ability to input data quickly and accurately with high attention to detail.

Strong communication skills

Clear and concise verbal and written communication to effectively interact with customers and document interactions.

Customer Service focus

Demonstrated ability to provide excellent customer service and resolve issues in a timely manner.

Technical proficiency

Familiarity with Microsoft Office, web-based map software, GPS trackers, and cellular networks.

Problem-solving skills

Ability to identify and address customer issues effectively.

Organizational skills

Ability to prioritize tasks and manage a high volume of e-mails and data entry efficiently.

Desired Qualifications

History of reliable and punctual attendance. Logistics experience (air, ocean, trucking, distribution, risk management). Aptitude for resolute questioning to find the root cause when given incomplete information. Sense of urgency and quality-obsessed approach to timely and accurate information. Positive and willing-to-help attitude.

Must exude and promote Expeditors cultural attributes

Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Additional language skills a plus.