Order Management Officer

Job description

Job Responsibilities

• Service Level and shipment commitments Ensure that customer receives their orders on time and shipment commitment targets are met
• Expedite relevant functional groups immediately when there are any potential order delays
• Communicate effectively with Singapore factory on customer’s delivery date pull in requests
• Participate in order backlog review meetings to provide feedback on risks to meet the period’s POR commitments
• Customer Commitment Provides fast order acknowledgement to customers with realistic delivery dates and accurate prices and respond immediately to customer’s enquiries
• Proactively and promptly update the customer of any delays in deliveries whether a revised delivery date is available or not
• Ensure that the dates own by order management team are updated and reflective of current order status
• Ensure that customer receive a revised order acknowledgement immediately once new factory completion dates or new customer requested delivery dates are received
• Order Management Ensures that order details (dates, details) in Oracle System matches customer’s requirements as indicated in customer documents
• Ensure that order holds are updated and reflective of how the order needs to be managed
• Ensure that orders are in ready condition and in correct status before each order status (eg. Supply Eligible, Production Open Un-Released, Awaiting Shipping)
• Ensure Late Cause Code/Change Cause Code are updated in DII(Digital Info. Integration) correctly and timely
• Ensure order can be proceeded within specific turnaround time and can met KPI/KRA target.
• Acquire proforma invoice, packing instructions and shipping release from customers to release orders for shipment
• Coordinate change order requests

Basic Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in customer service, order management, supply chain, sales operations, or related business functions.
• Familiarity with Order-to-Cash (O2C) processes and ERP systems (Oracle preferred).
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Strong communication, problem-solving, and organizational skills.
• Ability to collaborate effectively across teams and manage multiple priorities.
• Customer-focused mindset with a strong sense of ownership and accountability.
• Eagerness to learn, adapt, and grow in a dynamic environment.