Technical Service Engineer

Job description

In This Role, Your Responsibilities Will Be: Responsible for equipment installation, commissioning, maintenance, repair, customer training, and customer application support. Responsible for revenue generation throughout the product lifecycle. Responsible for following up on customer acceptance after new equipment installation. Responsible for summarizing customer service cases in the customer service system and creating customer equipment service history records.

Provide technical services, offering technical analysis for customer equipment failures, identifying root causes, and providing solutions. Possess welding application debugging skills and be able to independently complete debugging of medium-difficulty applications. Responsible for reporting product issues to the company's internal technical department, assisting in product manufacturing process and design improvements.

For complex customer issues, be able to independently organize relevant departments within the company to conduct problem diagnosis, develop action plans, and track implementation. Maintain customer relationships and continuously improve customer satisfaction with product services.

Who You Are

Experience in after-sales service for low-voltage electrical equipment or electronic equipment For This Role, You Will Need:

• Bachelor's degree or above in Electrical Automation Excellent English reading, writing, and communication skills
• Proficient in office software operation Three years or more of technical experience in low-voltage electrical equipment or electronic equipment
• Ability to read and understand electrical schematics or electronic circuit diagrams, pneumatic circuit diagrams, and mechanical drawings

Preferred Qualifications

That Set You Apart: Excellent communication and interpersonal skills Willing to work long hours at customer sites and travel frequently Strong continuous learning ability and hands-on skills Customer-centric and proactive Customer relationship management skills Experience in the ultrasonic, laser, or automotive industries Experience in after-sales service for low-voltage electrical equipment or electronic equipment Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.

We foster an environment that encourages innovation, collaboration, and diverse perspectives — because we know that phenomenal ideas come phenomenal great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.