Repair and Warranty Specialist

Job description

We are seeking a detail-oriented and customer-focused Repair & Warranty Coordinator to manage warranty claims, product repairs, and return material authorizations (RMAs) for our manufacturing operations in Mansfield, MA.. This position serves as a key link between Customers, Quality, Engineering, Planning, Production, and Supply Chain teams to ensure timely resolution of product issues while supporting customer satisfaction and continuous improvement initiatives.

In This Role, Your Responsibilities Will Be: Support quotation of valve and component repairs to include cost and lead time estimates. Receive, review, and process customer purchase orders. Manage warranty claims from initial customer notification through final resolution. Coordinate logistics and receipt of customer-owned material after issuance of RMA. Collaborate with Planning to schedule and track repair and warranty activities to ensure timely completion.

Serve as the primary point of contact for customers regarding repair and warranty matters. Communicate repair status and production schedules to customers and internal stakeholders. Support continuous improvement initiatives focused on product quality, reliability, and customer satisfaction.

Who You Are

You are highly organized, thrive in a fast-paced manufacturing environment, and have a passion for delivering exceptional customer service.

For This Role, You Will Need

Associate's degree or equivalent experience in Business, Operations, Manufacturing, Engineering Technology, or a related field. 3+ years of experience in customer service, warranty administration, manufacturing, quality, service operations, or a related role. Strong organizational and multitasking skills. Excellent verbal and written communication skills. Proficiency with Microsoft Office applications, particularly Excel.

Ability to manage multiple priorities and meet deadlines in a manufacturing environment.

Preferred Qualifications

That Set You Apart: Experience in a manufacturing, industrial, electrical, mechanical, or engineered-products environment. Familiarity with ERP systems such as SAP, Oracle, JDE, or similar platforms. Understanding of quality systems, root cause analysis, and continuous improvement methodologies. Experience with product repairs, warranty programs, or after-market service operations.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing can inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.

We believe diverse teams working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet your family's physical, mental, and financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.

Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our compensation philosophy is simple

We pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. The total target comp range for this position is $76,000 - $ 90,000 annually , commensurate with the skills, talent, capabilities, and experience each candidate brings to a role. #LI-AK1