Service Engineer

Job description

In This Role, Your Responsibilities Will Be: Execute Factory Acceptance Testing (FAT), including equipment assembly, wiring, testing, and commissioning activities. Support installation, Site Acceptance Testing (SAT), and commissioning activities at customer locations as required. Understand and fulfill service contract requirements to ensure successful project execution. Collaborate with customers and internal sales teams to identify, analyze, and resolve technical challenges.

Develop and implement technical solutions, engaging global technical specialists when needed. Perform service, maintenance, troubleshooting, and support activities independently for Afag products and systems. Manage customer quality-related concerns and drive timely resolution through closure. Deliver technical training and knowledge transfer sessions to customer personnel. Prepare accurate customer feedback, commissioning, and service reports.

Build and maintain positive, long-term customer relationships through responsive and professional support. Promote a culture of safety, quality, collaboration, and continuous improvement in all service activities.

Who You Are

You build strong relationships with customers and colleagues to achieve shared goals. You consistently follow through on commitments and maintain a high standard of quality and accountability in your work. You apply a structured and analytical approach to solving problems, adapting effectively to changing priorities and operational needs. You communicate clearly across diverse teams, seek opportunities to learn, and work collaboratively to deliver successful outcomes.

For This Role, You Will Need

Knowledge of industrial automation technologies, including PLCs, motion control systems, machine vision systems, sensors, and related configuration activities. Strong commissioning, troubleshooting, and technical problem-solving skills. Ability to communicate effectively in both Mandarin and English. Willingness and ability to travel frequently to customer sites throughout China. Self-motivation and the ability to work independently while managing multiple priorities.

Strong attention to detail and commitment to delivering high-quality work. Customer-focused mindset with a proactive approach to identifying and resolving issues. Ability to collaborate effectively within multicultural and global business environments.

Preferred Qualifications

That Set You Apart: Experience supporting automation, manufacturing, robotics, assembly, or industrial equipment solutions. Familiarity with Afag products or similar automation technologies. Experience performing FAT, SAT, installation, commissioning, and field service activities. Experience delivering technical training to customers or end users. Bachelor's degree in Engineering, Automation, Mechatronics, Electrical Engineering, Mechanical Engineering, or a related technical field.

Experience working within international or multinational organizations.

Our Culture and Commitment To You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.

We believe diverse teams working together are key to driving growth and delivering business results. As a global technology and software leader, Emerson is committed to driving innovation that makes the world healthier, safer, smarter, and more sustainable. Guided by our values of innovation, integrity, collaboration, and inclusion, we create an environment where individuals can contribute their unique perspectives, grow professionally, and make meaningful contributions to our customers and communities.

We welcome candidates from diverse backgrounds and encourage those who may not meet every qualification to apply if they believe they can bring value to the role.