Service Engineer, EPMS

Job description

EPMS(Electrical Power Monitoring System) Service Engineer is responsible for the successful implementation, commissioning, troubleshooting, and lifecycle support of EPMS solutions, primarily for data center and mission-critical applications. This role will work closely with customers, project teams, Field Application Engineers, regional EPMS experts, and R&D/technical support teams to ensure reliable system deployment and ongoing technical support.

Promotes product sales to existing customers and identifies potential new customers. Develops proposals, assesses customer needs in order to recommend appropriate products/services. Provides technical support to clients before/after the sale of the product, troubleshoots technical problems. May provide technical training to customers staff. Recommends product improvements to design staff in response to customer feedback.

Troubleshooting & Technical Support

• Work closely with Project Managers, FAE/Sales, Field Service Engineers, and regional EPMS technical teams throughout the project lifecycle.
• Coordinate with R&D and product specialists to resolve complex technical issues.
• Capture field issues and customer feedback and communicate them to relevant engineering teams for continuous improvement. Bachelor's degree in Electrical Engineering, Electronics, Computer Engineering, Software Engineering, Automation/Control Engineering, or equivalent technical background.

For a period of 3 years or more, better for EPMS or SCADA products. Hands-on experience in one or more of the following areas: EPMS / power monitoring systems SCADA / BMS / industrial monitoring systems Electrical commissioning Industrial networking or communication systems Data center electrical infrastructure Strong troubleshooting and problem-solving capability. Ability to perform technical work at customer sites and collaborate with regional/global engineering teams.