Freight Forwarder, Air Freight

Job description

Job Req Number

109787 Time Type: Full Time Responsibilities: Monitor and oversee daily import and export airfreight shipments. Arrange bookings with carriers, DSV origin/destination offices, and external agents. Coordinate with customs brokers, transport teams, and vendors as required. Ensure timely dispatch of documents, pre-alerts, and shipment updates. Open, manage, and close job files from start to completion. Prepare and provide complete sets of documents required by customers, origin offices, or authorities.

Execute AWBs (export) and generate Notice of Arrival (import). Create and send e-manifests and corresponding status updates to customers. Perform proper file archiving and maintain document integrity. Ensure all mandatory data fields and shipment milestones are accurately updated in CW1. Monitor inbound consolidations and ensure correct system status at all times. Maintain high data quality and ensure compliance with system requirements.

Secure cost acceptance from overseas agents/vendors. Estimate Gross Profit using Job Costing and ensure accuracy of financial data. Prepare and dispatch billing invoices to clients in a timely manner. Address and support resolution of billing disputes or customer concerns. Respond promptly and professionally to emails and queries from DSV offices, customers, and partners. Attend to customer complaints, claim notifications, and service concerns with urgency and accuracy.

Provide internal and external reports as required. Perform weekly file checks to ensure compliance and operational completeness. Execute additional administrative or operational tasks as required by management.

Qualifications

Graduate of at least a 4‑year bachelor’s degree. Minimum 1 year of relevant operational experience in airfreight import/export. Proficient in Microsoft Office applications. Knowledge or experience using CargoWise (CW1) is an advantage. Preferably with work experience in a multinational freight forwarding company. Strong command of English (written and spoken). High attention to detail, strong organization skills, and ability to work under pressure.

Customer-focused with strong coordination and communication abilities. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals.

We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.

If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook .