Manager, QRA (Warehouse QA)

Job description

About us When you work with us you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognizing individual strength. We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise. At DHL Supply Chain (DSC) there's more to a role than the work we do.

Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be. Join a supportive work environment where you’ll have the tools and training you need to grow and succeed. DHL Supply Chain is Great Place To Work® certified.

Responsibilities

Maintain and improve Quality Management Systems (QMS) across LSHC and non-LSHC operations in compliance with regulatory, customer and internal requirements. Manage quality processes, including Deviations, CAPAs, Change Controls, Risk Assessments and investigations, using electronic QMS platforms where applicable. Prepare, review and maintain SOPs, Work Instructions and other controlled quality documentation. Coordinate and support facility /equipment Qualification and Validation activities (IQ/OQ/PQ) for applicable GxP operations.

Coordinate internal, customer and external audits, including findings and follow-up actions. Monitor Quality and Customer KPIs, including Service Quality, and support Operations in root cause analysis and corrective actions. Promote Quality culture through communication, training and collaboration with Operations across business sectors. Support cross-functional quality improvement initiatives and compliance projects.

Essential Requirements

5 10 years of relevant QA experience, preferably in GDP/ISO-regulated environments. Strong working knowledge of pharmaceutical distribution regulations (KGSP/GDP) and applicable medical device regulatory requirements in Korea. Hands-on experience in QMS operations, including Deviations, CAPAs, Change Controls, Risk Assessments and investigations. Experience in SOP/WI preparation, quality audits and Qualification/Validation documentation.

Working knowledge of ISO 9001-based Quality Management Systems. Good written and verbal English communication skills. Willing to travel to local site area

Preferred Requirements

Experience in pharmaceutical or medical device logistics, warehousing and distribution. Knowledge or practical experience with ISO 13485/GDP. Hands-on experience in facility/equipment Qualification and Validation (IQ/OQ/PQ). Project management experience in quality improvement or cross-functional compliance initiatives.