Customer Solution Coordinator

Job description

Customer Solution Coordinator Join DHL Group, a global leader in logistics and supply chain solutions , and be part of a team that values innovation, collaboration, and excellence in service delivery. We are looking for a motivated Customer Solution Coordinator to support the Customer Solution Manager in managing large complex solutions and ensuring that contracted and committed customer key performance indicators (performance & financial) are met.

Key Responsibilities

Be the contact person for claim management and claim closure. Support on Customer Satisfaction Index (CSI) management, define actions & follow up on actions. Support on Change Request (CRF) management, define actions & follow up on actions. Support the Complaints handling process ensuring complaints are followed up and closed within committed timeframes. Support on Monthly Business Review (MBR)/Quartery Business Review (QBR) preparation and ensuring that MBR/QBR's with key customers are succesful.

Support on Issue & Action (I&A) log problem solving, performance imrpovement actions. Support on process improvements, continuous imrpovement & first choice projects. Organise and lead cross functional team discussions (ops, finance, IT, commercial) to close claims, change requests, I&A log, process improvement actions. Support investigations on loss making customer (LPMC) and P&L improvement initiatives. Investigate and support on billing queries.

Requirements

2-3 years experience in customer management required within the Supply Chain division. Fluent English knowledge. Excellent communications & commercial skills. Strong analytical, business modelling and problem solving skills Well-structured, change oriented and results focused. Ability to work under pressure. Ability to multi-task and manage internal and external requests. Ensure all administrative requirements are met (daily, monthly, annually).

Ability to lead virtual cross functional teams. Strong negotiation skills, ability to communicate with demanding customers.

What do we offer

Cafeteria HUF 500.000/year Medicover insurance Friendly team and pleasant working environment Stability, career growth and a whole range of certified trainings Extra benefits (discounted fee to Life1 network, fruit days)

Stable multinational company background Job location

Budapest, 9th district/Hybrid