Customer Service Representative

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. This role is responsible for providing exceptional customer support, resolving inquiries, tracking shipments, processing orders, and ensuring customer satisfaction while maintaining strong relationships with both internal and external stakeholders.

Position

Customer Service Rep Shift: 2nd shift Hours: 12pm-8:30pm Days: Monday-Friday Pay: $18.95 per hour.

Key Responsibilities

Respond to customer inquiries via phone, email, and other communication channels. Investigate and resolve customer concerns related to shipments, inventory, orders, and transportation services. Track shipments and provide status updates to customers. Process customer orders, returns, and service requests accurately and efficiently. Maintain customer records and update information within warehouse management and transportation systems.

Coordinate with operations, transportation, and inventory teams to address service issues and meet customer requirements. Monitor key performance indicators (KPIs) and help identify opportunities for service improvements. Prepare reports, documentation, and customer communications as required. Ensure compliance with company policies, customer requirements, and quality standards. Build and maintain positive customer relationships through professional and timely communication.

Be part of the world’s largest logistics company!DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada!

Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day - PTO program for all associates, including paid holidays and vacation - 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. Maintain customer records and update account information. Maintain financial accounts by processing customer adjustments. Prepare product or service reports by collecting and analyzing customer information.

Assist with order and product management. Perform other duties as assigned.

Required Education and Experience

High School Diploma or Equivalent 0-12 months of system, data entry or reporting experience 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.