Associate - Business Support

Job description

Title

Associate (Business Support)

Location

GSC BOG Provide services to our business partners from building, configuring business data and intelligence, providing standard as well as customized reporting, also providing administrative support to IT organization.

Key Responsibilities

Address and resolve DHLi requests promptly and efficiently, ensuring a high level of customer satisfaction. Provide support for track and trace activities, ensuring accurate and timely information is available to customers. Contribute to performance reporting for the Customer Care Program in the US. Collaborate with Shipment Management and stations to follow up on missing data, ensuring completeness and accuracy of information.

Cross-training within the team.

Skills / Requirements

Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations. Excellent verbal and written communication skills & business skills in English and Spanish.

English Level

Medium MS Excel and other MS Office tools intermediate knowledge (data analysis) Customer service and communication skills. High Energy- Dynamism Teamwork and autonomy Adaptability. Quick Learner.

Resolutive skills Relevant information

Type of Contract: Indefinite - Directly with DHL Colombia.