Product Manager, Delta Sync Seatback Transformation

Job description

How you'll help us Keep Climbing (overview & key responsibilities) Delta Air Lines is seeking an experienced Product Manager to lead the Delta Flight Products (DFP) Onboard Digital Conversion (ODC) initiative, a strategic program focused on transforming DFP-equipped IFE aircraft to the Delta Sync Seatback experience. This role will serve as the business product owner for the DFP ODC workstream and will be accountable for defining customer, operational, and business requirements that enable the deployment of the Delta Sync Seatback experience via third party hardware and software applications.

The Product Manager will work at the intersection of Customer Experience, Design, IT, Program Management, Third Party Vendors, and aircraft operations to bring new next-gen IFE capabilities to market. The successful candidate will own product strategy, requirements, prioritization, stakeholder alignment, testing oversight, and deployment readiness for a complex software development program spanning onboard systems, connectivity platforms, content ecosystems, and aircraft constraints.

This role requires strong product management expertise and the ability to influence cross-functional teams. The candidate should be comfortable navigating large-scale technology implementations with significant customer and operational impact. The Product Manager, Delta Sync Seatback Transformation position is based in Atlanta, GA with weekly in-office presence required and ability to travel as needed. _Primary Functions_

• Serve as the Business Product Owner for theDFP ODC workstream
• Define the product vision, roadmap, andpriorities required to migrate DFP aircraft to the Delta Sync Seatbackexperience
• Develop business cases and strategicrecommendations that support roadmap prioritization and execution
• Define detailed customer experience,operational, and business requirements for DFP ODC capabilities
• Partner closely with the UI/UX Design Teamto refine UX for system capabilities
• Translate customer needs into epics,features, user stories, acceptance criteria, and success metrics
• Lead cross-functional alignment across Business,IT, Program Management, Design, and Suppliers
• Communicate program status, risks,dependencies, and recommendations to leadership
• Maintain and prioritize product backlogsupporting DFP ODC development
• Participate in roadmap planning, sprintreviews, and release readiness activities
• Partner with Technical Product Owners,Engineers, Architects, QA teams, and Program Managers throughout the productlifecycle
• Support development team through featureclarification, requirement refinement, and defect triage
• Partner with IT and QA teams to establishtest strategies that validate end-to-end customer experiences
• Coordinate user acceptance testingactivities and business validation
• Support lab testing, aircraft validation,and test-fly activities as required
• Ensure operational readiness andstakeholder alignment prior to deployment
• Evaluate release performance and identifyopportunities for continuous improvement following deployment What you need to succeed (minimum qualifications) + 7+ years of product management, productownership, business analysis, or digital product delivery experience
• Experience managing complex softwaredevelopment initiatives in Agile environments
• Ability to define customer experiencerequirements and translate them into actionable technical deliverables
• Strong project management and influencingskills across business and technical teams
• Experience leading cross-functional effortsinvolving multiple teams, vendors, and dependencies
• Excellent written, verbal, and presentationcommunication skills
• Strong analytical and problem-solvingcapabilities
• Ability to travel as needed, includingsupport of aircraft testing activities
• Is at least 18 years of age and hasauthorization to work in the United States.
• Possesses a high school diploma, GED, orhigh school equivalency.
• Embraces diverse people, thinking, andstyles.
• Consistently prioritizes safety andsecurity of self, others, and personal data. What will give you a competitive edge (preferred qualifications)
• Bachelor’s degree in Business, Marketing, Product Management, or related field. + 7+ years in advertising product management or media product roles.
• Experience working in technically complex environments and/or in experiential media preferred.
• Airline or onboard systems experience preferred. Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary,industry-leading profit sharing program, and performanceincentives + 401(k) with generous companycontributions up to 9%
• New hires are eligible for upto 2-weeks of vacation. This is earned for use in the following vacationyear (April 1 – March 31)
• In addition to vacation, newhires are eligible for up to 56 hours of paid personal time within a12-month period + 10 paid holidays per calendaryear
• Birthing parents are eligiblefor 12-weeks of paid maternity/parental leave
• Non-birthing parents areeligible for 2-weeks of paid parental leave
• Comprehensive health benefitsincluding medical, dental, vision, short/long term disability and lifeinsurance benefits
• Family care assistancethrough fertility support, surrogacy and adoption assistance, lactationsupport, subsidized back-up care, and programs that help with loved onesin all stages
• Holistic Wellbeing programsto support physical, emotional, social, and financial health, includingaccess to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health
• Domestic and Internationalspace-available flight privileges for employees and eligible familymembers
• Career development programsto achieve your long-term career goals
• World-wide partnerships toengage in community service and innovative goals created to focus onsustainability and reducing our carbon footprint
• Business Resource Groupscreated to connect employees with common interests to promote inclusion,provide perspective and help implement strategies
• Recognition rewards andawards through the platform

Unstoppable Together

• Access to over 500 discounts,specialty savings and voluntary benefits through Deltaperks such as carand hotel rentals and auto, home, and pet insurance, legal services, andchildcare Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.

If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here