Operations Station Manager - Cargo (LON)

Job description

How you'll help us Keep Climbing (overview & key responsibilities) The Cargo Operations Manager provides leadership and oversight for all aspects of cargo operations, ensuring the safe, secure, and efficient movement of cargo while delivering industry-leading service and operational performance. The role drives operational excellence through strong stakeholder partnerships, regulatory compliance, effective business partner management, cost management, and continuous improvement initiatives.

As Delta's cargo operations leader within the station or region, this position champions a culture of safety, accountability, teamwork, and innovation while enhancing operational performance, optimizing resource utilization, improving the customer experience, and supporting the long-term success of Delta Cargo and the broader Delta operation. The role is primarily responsible for supporting cargo operations across the UK and Ireland as part of the EMEIA Cargo team.

In support of regional priorities and business needs, the position may also provide leadership, operational support, and project assistance across other stations within the EMEIA region. Regular business travel is required, including visits to regional stations, participation in operational reviews, customer engagements, and attendance at meetings, conferences, and leadership events at Delta headquarters in the United States.

Key Responsibilities

Operational Leadership &Stakeholder Management

• Lead the safe, secure, compliant, and efficientexecution of cargo operations, ensuring operational excellence across allcargo handling activities, service delivery, inventory control, andcontingency response.
• Serve as Delta's primary operational liaison withbusiness partners, customers, airport authorities, government agencies,and internal stakeholders, building collaborative relationships thatsupport operational performance and customer service excellence.
• Represent Delta in operational reviews, customerengagements, audits, and industry forums, exercising sound judgment andprofessionalism in both routine and non-routine situations.

People Leadership & Culture

• Lead, coach, and develop operational teams andbusiness partners by setting clear expectations, driving accountability,and fostering a culture of safety, teamwork, inclusion, innovation, andcontinuous improvement.
• Support employee development, performancemanagement, succession planning, and the implementation of new processes,technologies, and operational initiatives. Safety, Compliance &Continuous Improvement
• Promote Delta's commitment to safety by ensuringcompliance with all applicable aviation, security, customs, dangerousgoods, and company requirements.
• Lead operational audits, risk assessments,emergency response planning, and corrective action programs to maintainthe highest standards of operational integrity.
• Drive continuous improvement initiatives thatenhance safety, efficiency, service quality, and the customer experience.

Business & FinancialPerformance

• Monitor operational and financial performancethrough KPIs, service level agreements, quality metrics, and budgetmanagement, ensuring alignment with Delta's strategic objectives.
• Analyse performance trends and develop strategicand tactical plans that improve operational effectiveness, optimizeresources, strengthen employee wellbeing, and drive cost efficiencies andsustainable business growth. What you need to succeed (minimum qualifications)
• High Schooldiploma, GED or High School Equivalency.
• Three years ofACS/CGO experience in operations and customer service or relevantexperience.
• Must be inpossession of valid documentation to live and work in the European Union(including the UK) at the time of application. Delta does not sponsor.
• Workingknowledge of Delta policies and procedures.
• Strong customerservice skills and focus and have the flexibility to manage an operationwith varying shifts, extended hours and “on call” requirements.
• Strong writtenand verbal communication, including platform/presentation skills.
• Ability to coachand deliver feedback for developmental purposes.
• Must beapproachable, have interpersonal skills that foster trust and respect, andbe able to effectively manage conflict and problem solve.
• Should exhibitstrong organizational skills and the ability to delegate responsibility todirect reports.
• Must be able tobalance multiple priorities within established time constraints.
• Must beproficient in Microsoft Office applications.
• Must beperforming satisfactorily in present position.
• Embraces diversepeople, thinking and styles
• Consistentlymakes safety and security, of self and others, the priority. What will give you a competitive edge (preferred qualifications)
• Bachelor'sdegree or 5 plus years of relevant experience.
• Knowledgeof Deltamatic, Webvision, Velocity, Load Trac, Safety Net and otherrelevant airport technology. + 3 – 10Years of Previous leadership experience, including direct reports.
• Significantleadership experience in air cargo, airline, airport, logistics, or groundhandling operations.
• Experiencemanaging third-party service providers, commercial agreements, and complexstakeholder relationships.
• Demonstratedsuccess leading operational transformation, continuous improvement, orlarge-scale change initiatives.
• Strongcommercial, financial, and analytical acumen with experience managingbudgets and operational performance metrics.
• Experienceengaging with senior leadership, customers, regulatory authorities, andindustry partners.
• IATA Cargo,Dangerous Goods, Lean Six Sigma, Project Management, or other relevantprofessional certifications.

Benefits and Perks to Help You Keep Climbing Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.

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