Intern, Design and Research – Digital Experience (Summer 2027)

Job description

How you'll help us Keep Climbing (overview & key responsibilities)

OVERVIEW

At Delta, our Digital Experience Team is the driving force behind shaping cohesive and impactful digital journeys. We are committed to human-centered design to address the dynamic needs of today’s users while advancing future possibilities. As a Design & Research Intern, you will support the creation of seamless, human‑centered experiences across delta.com, the Fly Delta app, and internal digital tools. During your internship, you will work closely with UX/UI designers, content designers, UX researchers, product managers, and engineers to design, test, and refine customer‑facing and employee‑facing solutions.

You will participate in user research, contribute to design explorations, and help bring concepts to life through prototyping and documentation. This internship offers hands‑on experience within a dynamic digital product environment, providing exposure to design systems and end‑to‑end experience creation.

VALUED QUALITIES

We are looking for passionate, curious, and forward‑thinking individuals who are eager to learn and contribute to meaningful digital experiences. Ideal candidates are pursuing relevant undergraduate studies and have an interest in user experience design, visual design, interaction design, conversational design, content design, service design, or user research. We value team players who thrive in collaborative environments, build strong relationships, and bring a positive, can‑do mindset to their work.

KEY SKILLS

We are seeking individuals who are developing foundational skills in adjacent areas such as visual design, interaction design, information architecture, user flows, accessibility, user research, design systems, UX writing, prototyping, and user acceptance testing. A willingness to explore new tools, iterate quickly, and grow through feedback will help you soar in this role. WHAT YOU’LL DO (KEY RESPONSIBILITIES) Design & Prototyping

• Help create user flows, wireframes, visual mockups, and interactive prototypes
• Explore design options through iterative ideation
• Apply and contribute to Delta’s design system to ensure consistency

User Research & Testing

• Assist in planning, conducting, and synthesizing user research sessions
• Observe user behaviors, identify patterns, and uncover insights
• Support testing and translate findings into actionable recommendations

Collaboration & Delivery

• Partner with UX/UI designers, UX researchers, product managers, content designers, user acceptance testers, and engineers
• Participate in design reviews and incorporate feedback
• Support design documentation, including user flows, specs, and presentations

Communication & Storytelling

• Present design concepts and research findings to team members and stakeholders
• Help develop clear, effective artifacts that communicate direction, intent, and status What you need to succeed (minimum qualifications)
• Currently pursuing a bachelor's degree in UX/UI Design, Product Design, Human Factors, Human Computer Interaction, Psychology, or a related field
• Demonstrated experience translating research or design work into real‑world applications (academic, professional, or applied research projects)
• Strong organizational and communication skills (written and verbal)
• Ability to manage multiple tasks, prioritize effectively, and adapt quickly
• Proficiency in Microsoft PowerPoint, Word, and Excel
• Demonstrated ability to work collaboratively in team settings
• Commitment to maintaining confidentiality and handling personal data appropriately
• Strong interpersonal skills that demonstrate the ability to work and collaborate on multi-disciplinary teams. Embraces diverse people, perspectives, and styles + _Consistently prioritizes safety and security of self, others, andpersonal data._ + _Embraces diverse people, thinking, and styles._ + _Possesses a high school diploma, GED, or high school equivalency._ + _Is at least 18 years of age and has authorization to work in theUnited States._ What will give you a competitive edge (preferred qualifications)
• Experience with AI or LLM powered tools in a design or research workflow
• Familiarity with Figma or similar design/prototyping tools
• Familiarity with testing tools such as UserZoom, User Testing, or Qualtrics
• Ability to support multiple projects with cross-functional partners
• Strong presentation development skills and ability to communicate design rationale
• Interest in learning leadership and problem-solving techniques
• Curiosity, creativity, and a passion for human-centered digital experience Benefits and Perks to Help You Keep Climbing Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.

If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here