Operations Service Manager - Cargo (SYD)

Job description

How you'll help us Keep Climbing (overview & key responsibilities) Cargo Operations Service Manager is responsible for providing leadership to direct reports, front-line work teams and the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, cargo metrics defined, safety, security, customer service delivery and other key performance indicators. This leader will serve as an operational liaison between Delta and all contracted business partners within a station.

This Delta leader will also monitor for at-risk behaviors through daily safety observations.

Summaryof responsibilities (not comprehensive of all tasks)

• Participates inIncident Analysis reports, Injury Prevention Group sessions and applicablestation safety meetings.
• Ensuresadherence to the station Safety Business Plan in addition to assuringcompliance to our divisional Performance and Safety standards.
• Ensuresdistinctive customer service is delivered by demonstrating a high level ofcustomer focus and sensitivity.
• Acts as a keycommunicator of timely and accurate information.
• Sets performancestandards and ensures adherence to those standards and champions and leadsothers through change.
• Responsible forleadership development through mentoring, on-the-job training anddelegation.
• Providessupport, guidance, coaching and motivation based on individual needs.
• Uses strategy inthought processes and decision making.
• Measures andanalyzes employee performance through the use of performance managementtools, available customer service and operational metrics, job shadowingand direct observation.
• Responsible andaccountable for the timely completion and delivery of performanceappraisals, quality assurance observations, performance discussions,coaching and counseling and administrative action, while being a strongadvocate of employee recognition.
• Continuedtraining and development in building leadership capabilities is expected.
• Develops bothstrategic and tactical plans that create a safety-conscious environmentresulting in employee safety and well-being.
• Responsible foradministrating payroll processes and MSS updates
• Develops staffplans and schedules to best meet flight schedule and business volumes
• Works closelywith USPS leadership on optimizing mail handling to ensure USPSrequirements are met
• Responsible forprocess improvement to drive metric performance and exceed customersatisfaction What you need to succeed (minimum qualifications)
• High Schooldiploma, GED or High School Equivalency.
• Three years ofACS/CGO experience in operations and customer service or relevantexperience.
• Must be inpossession of valid documentation to live and work in Australia at thetime of application. Delta does not sponsor.
• Workingknowledge of Delta policies and procedures.
• Strong customerservice skills and focus and have the flexibility to manage an operationwith varying shifts, extended hours and “on call” requirements.
• Strong writtenand verbal communication, including platform/presentation skills.
• Ability to coachand deliver feedback for developmental purposes.
• Must beapproachable, have interpersonal skills that foster trust and respect, andbe able to effectively manage conflict and problem solve.
• Should exhibitstrong organizational skills and the ability to delegate responsibility todirect reports.
• Must be able tobalance multiple priorities within established time constraints.
• Must beproficient in Microsoft Office applications.
• Must beperforming satisfactorily in present position.
• Embraces diversepeople, thinking and styles
• Consistentlymakes safety and security, of self and others, the priority. What will give you a competitive edge (preferred qualifications)
• Bachelor's degree or 5 plus years of relevant experience.
• Knowledge of Deltamatic, Webvision, Velocity, Load Trac, Safety Net and other relevant airport technology. + 3 – 10 Years of Previous leadership experience, including direct reports.

Benefits and Perks to Help You Keep Climbing Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.

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