Technical Support Engineer - Dell Server, Storage

Job description

[필수 지원요건] 3교대(24/7) 근무 가능자(주말/공휴일/야간근무 포함) Technical Support Engineer At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products.

For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

What you’ll achieve

As an Engineer, you will support drafting and formatting of support content and maintain records for approvals. Join us to do the best work of your career and make a profound social impact as an Engineer on our Technical Support team.

Responsibilities

You will: Draft simple guides and format content. Maintain approvals and version control records. Prepare basic status updates. Collect inputs from SMEs and organize sources.

Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements: 3~6 years of related experience (Server or Storage Technical Support) Attention to detail and documentation discipline. Customer-focused mindset and clear communication. Ability to follow SOPs and seek guidance. Basic proficiency with document tools.

Desirable Requirements

Bachelor’s degree preferred Dell product experience preferred Strong hardware or Software troubleshooting skills preferred Excellent customer communication and interpersonal skills preferred [안내사항]

• 법령에 의해, 보훈/장애인/국가유공자 등 취업 보호 대상자 채용 우대합니다.
• 지원서 허위사실이 있는 경우, 합격이 취소될 수 있습니다.
• 본 채용은 적합한 후보자가 있을 경우, 채용 마감일보다 빨리 마감될 수 있습니다.