Account Manager

Job description

Purpose To oversee a portfolio of clients, foster strong relationships and drive client satisfaction and engagement. Key Accountability Areas

• Act as the primary point of contact for all matters related to customer account management.
• Build and maintain strong, long-lasting client relationships
• Build and nurture strong, lasting relationships with clients, ensuring high levels of satisfaction and trust.
• Promote the company’s offerings to achieve mutual satisfaction and strengthen client trust.
• Ensure the timely and successful delivery of solutions that align with customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
• Uphold a high-performance working environment and promote HS’s Values.

Qualifications

Knowledge and Experience

• 1-2 Years of relevant experience
• Advanced skills in MS Office
• Bachelor Degree in a relevant field is required