Junior Key Account Manager

Job description

We are looking for a sharp, dependable and proactive Junior Key Account Manager to support the management and operational growth of foodpanda's top restaurant chains. In this role, you will bridge day-to-day execution with strategic account growth, ensuring our highest-priority partners run smoothly while helping uncover performance insights alongside Senior Key Account Managers.

Operational excellence

Oversee day-to-day operational efficiency, menu or inventory compliance and service availability for foodpanda's top chain accounts to ensure seamless partner and customer experiences.

Problem solving and initiative

Ideate and execute targeted initiatives to overcome operational blockers, reduce cancellation rates and boost overall account performance.

Data-driven support

Collaborate closely with Senior Key Account Managers to analyze vendor performance data, identifying trends, bottlenecks and growth opportunities.

Partner relationship management

Serve as a responsive point of contact for routine partner inquiries, resolving operational issues swiftly to build trust and maintain strong partner relationships.

Qualifications

Experience

3 to 4 years of experience in e-commerce, food delivery, account management or commercial operations.

Trainability and learning agility

A fast learner with an eager mindset who can quickly absorb new systems, internal processes and industry tools.

Dependability and ownership

Highly reliable with strong follow-through; someone who takes full accountability for managing account health and meeting operational targets.

Intuition and problem solving

A resourceful thinker with strong commercial instincts who can anticipate partner needs and proactively propose practical solutions.

Analytical mindset

Comfortable working with basic spreadsheets and operational metrics to translate numbers into actionable insights.

Communication skills

Strong verbal and written communication skills to effectively collaborate with internal cross-functional teams and external chain managers.