Senior Coordinator, SMB Growth

Job description

WHAT YOU WILL OWN

Tasked with the care of a portfolio of partner accounts, you will be expected to:

• Have the ability to sell on the phone as second nature.
• Manage and grow the revenue of each account.
• Provide operational support when needed.
• Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
• Meet and/ or exeed the expected daily productivity in terms of the number of calls and sales.
• Meet requirements in the areas of documentation accuracy, partner approval and systems processing. - A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
• Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

- 2 to 3 years experience within a client management role.

• As this is a 100% virtual Account Management, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
• Able to communicate in English effectively, an added advantage for the ability to speak, read & Cantonese
• Be both data-sensitive and sales-mined.
• Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
• An excellent communicator with a consultative-sale approach. - A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
• Fast learner and able to adapt quickly to constant changes in operational processes.