Lead, Telesales Performance

Job description

The Telesales performance lead will lead the acquisition of quality vendors via telesales by driving data-driven performance insights, defining incentives and targets, and enhancing reporting processes. You’ll manage and motivate the telesales team to meet key objectives, while closely collaborating with the Pandora strategy team to implement productivity-enhancing tools and feedback.

Main responsibilities

Performance Monitoring & Data Insights: Oversee telesales performance metrics to drive the acquisition of high-quality vendors, using data-driven insights to identify opportunities for improvement.

Incentive & Target Setting

Define and implement clear targets and incentive structures for telesales teams, ensuring alignment with overall team goals and OKRs.

Reporting & Process Enhancement

Develop comprehensive reporting systems and improve processes to provide actionable insights and enhance telesales efficiency.

Team Leadership & Management

Lead, support, and manage telesales team members, fostering a high-performance culture and maintaining alignment with team goals.

Productivity Tools & Strategy Collaboration

Leverage performance tools to boost productivity and work closely with the Pandora strategy team to deliver continuous improvements aligned with strategic goals.

Qualifications

Minimum 5 years of work experience in driving sales (or related functions) in technology, e-commerce, or FMCG industry Proven experience in BPO, or shared service centers, and process design is required. Prior experience of working in a regional team, managing stakeholders across several markets, is a plus Self-motivated, with a strong sense of ownership over projects and organizational goals Willingness to learn, with a desire to understand all aspects of driving growth for the business Ability to communicate and collaborate effectively with a diverse range of people and job functions Good team spirit with the ability to work independently and efficiently to deliver useful business insights