Head, Account Management

Job description

Responsibilities

Lead multiple teams to expand and maintain relationships with the vendor base. Ensure that the team structure & incentive are aligned to support the overall strategy. Work closely with restaurant partners to drive adoption of the whole spectrum of the foodpanda’s products and services, including new launches. Grow topline/bottomline through commission revenues. This includes negotiating with top vendors, understanding their cost structures, measuring bargaining power and creating leverage through bundling.

Grow topline/bottomline through advertisement income. Determine ‘product’ suitability based on different business metrics and create selling techniques based on page views, orders, reorder rates and conversion metrics for vendors Contribute to platform growth by designing and implementing various promotions. This includes encouraging vendors to participate in different campaigns and manage the marketing-subsidy spend Identify opportunities to strengthen the overall vendor engagement and bring changes where necessary.

Present recommendations to management and oversee implementation. Carry out market research and competition study to identify best practices and gaps in our offerings. Work with business-intelligence team to create reports & dashboard to closely measure business performance metrics and Interpret market trends and macro factors and carry out a risk assessment and scoping. Safeguard the platform from any external risks concerning restaurant partners by rolling out revised vendor policies Work closely with other functions - Finance, Operations, Marketing to ensure seamless vendor experience and deliverance of desired objectives.

Qualifications

Requirements

Bachelor's Degree in Business, Finance, Marketing or equivalent (MBA will be a plus) Experience in e-commerce/startup and FMCG industries will be highly preferable Deep understanding of marketplaces including on-demand hyperlocal platforms Team handling experience and cross-functional collaboration Stakeholder management P&L understanding and Joint Business planning Strong critical thinking and analytical skills