Key Account Manager

Job description

Role Summary

We are looking for a dynamic and analytical Key Account Manager - Local Shops to join our team in Egypt. This role will focus on developing and executing strategic plans to maximize the value of our key vendors. You will be responsible for leveraging data insights, managing cross-functional projects, and ensuring our key accounts achieve sustained growth and success on the platform. What's On Your Plate?

Strategic Account Management

Define and execute comprehensive account strategies that align with Talabat’s business objectives and maximize revenue growth for key accounts.

Data-Driven Insights

Lead rigorous analysis of sales data, customer insights, operational metrics, and market trends to guide strategic decision-making and identify scalable growth opportunities.

Project Management

Lead cross-functional projects involving multiple teams (marketing, product, operations, finance) to optimize account performance, enhance partner experience, and implement new business initiatives.

Relationship Building

Establish and nurture strong, long-term partnerships with key stakeholders at partner vendors to ensure collaboration and mutual growth.

Performance Tracking

Establish robust KPIs and dashboards to track account health, performance trends, and project outcomes; communicate insights and recommendations to internal leadership and external partners Negotiations & Renewals: Manage contract negotiations, renewals, and commercial terms to maximize revenue and maintain competitive positioning.

Market & Competitor Analysis

Stay updated on industry trends and competitors’ activities to adapt strategies and provide insights proactively.

Qualifications

What Did We Order? Bachelor’s degree in Business Sales, Strategy, or a related field. 4–6 years of experience in account management, strategic partnerships, or commercial roles. Strong track record in owning strategic projects, building cross-functional alignment, and delivering results. Analytical thinker with a solid understanding of business data, dashboards, and performance metrics. Excellent communication and relationship-building skills.

Self-starter with strong project management capabilities and attention to detail. Experience in e-commerce, food delivery, or tech is a strong advantage. Proficiency in CRM tools (e.g., Salesforce) and Excel or data dashboards.