Sr Account Manager S&M Cities Italy

Job description

Job Ref ID

JR0085391 Your Mission: As a Sr Account Manager in the City Development team, you will take full strategic and operational ownership of a regional cluster of cities. You will be the single point of accountability for their growth: deciding where we expand, which partners we bring onto the platform, how we fix the fundamentals of the user experience— all the way to handing over a mature, profitable, market-leading city.

Own your focus cities end-to-end

Coverage & Maps: drive expansion decisions and coordinate with Operations on decisions to improve the presence in your cities.

Content

set partner acquisition priorities, own pipeline execution, manage & Grow your cities’ top partners.

Fix the Basics

directly drive partner uptime improvement through targeted outreach, menu quality and CTDP optimization, and review AVR/shrinking thresholds to prevent content reductions triggered by ops tools.

Affordability

own and execute the city-level promotional plan with city top partners.

Reporting

own the city-level Weekly Business Review.

What success looks like

Promotional presence in your cities— work with your top partners to execute appealing promotions. Focus on growing your priority cities.

Qualifications

What you will bring to the ride

Ownership & drive: a proven bias for action and a track record of hitting ambitious targets without supervision — you treat your territory like your own company.

Analytical power

you translate complex data (share, funnel, unit economics) into a prioritized action plan, and you are fluent in marketplace metrics such as GMV, contribution margin, fail rate, uptime, and conversion.

Strategic prioritization

you know how to concentrate scarce resources where they compound — choosing which cities, partners, and levers to attack first.

Cross-functional influence

experience mobilizing Operations, Sales, Marketing, and account teams that do not report to you, and coaching more junior colleagues to execute your playbooks.

Commercial and negotiation skills

proven success managing partners and negotiating commercial terms, ideally in a marketplace, retail, FMCG, or food-delivery environment.

Organizational excellence

you juggle multiple cities, cycles, and stakeholders while keeping every detail polished and every deadline met.

Adaptability

a genuine 'GAS' attitude and the ability to thrive in a fast-paced, constantly evolving, non-vanilla environment.

Languages & mobility

fluent Italian and professional English, with availability to travel regularly across your region for city and partner visits. Nice to have Proficiency in Looker (or similar BI tools) and SQL for data exploration and business analysis. Hands-on experience with Salesforce for pipeline and account management. Deep knowledge of the local market dynamics of Italian small and medium cities. Previous experience in city launch, territory expansion.

What the ride will bring to you

🌟30% quarterly performance bonus. 🌟 An enticing equity plan that lets you own a piece of the action. 💪 Top-notch private health insurance to keep you at your peak. 🍔 Monthly Glovo credit to satisfy your cravings! 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! 👪 Enhanced parental leave, and office-based nursery. 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.