Head of Operations, Romania

Job description

Job Ref ID

JR0087983 YOUR MISSION Take the wheel of operations in Romania, one of Glovo’s largest markets, at a key moment to keep scaling the business. You will lead a team of 14 and own how we work with our 3PL partners in a market with a very specific legal and compliance context, balancing growth, cost and service while building strong relationships with partners, authorities and internal teams. This role is for a hands-on, data-driven leader who enjoys complex challenges and wants to set the operational standard for other markets.

THE JOURNEY Team Leadership & Development

Lead and develop a team of 14, including managers, 3PL managers and supply, partner ops and data analysts. Build a culture of ownership, accountability and high performance, and raise the bar on execution every day. 3PL & Partner Management: Own the relationship with our 3PL partners end to end: performance, service levels and commercial terms. Negotiate with partners to deliver results without breaking relationships, and lead the evolution of our Operational model in Romania.

Compliance & Risk Management

Make sure our operations meet all legal, tax and labor requirements. Work closely with Legal, Tax and PR/PA, and be a credible counterpart for authorities and external counsel, anticipating risks before they materialize.

Data-Driven Performance

Define, track and improve the KPIs that matter (cost per order, delivery time, partner performance). Turn data into clear decisions and execution plans that move the needle.

Hands-on Operational Excellence

Get close to the operation: spend time in the field, work side by side with partners and dig into the data yourself to understand what’s really happening. Use that to design and improve processes that make our operations more efficient, scalable and resilient.

Cross-Functional Collaboration

Partner with Commercial, Finance, People and other local teams, and build strong bridges with Regional and HQ teams to align priorities and share best practices.

Strategic Partnership with the GM

Work closely with the General Manager of Romania on the strategic initiatives that will shape the next phase of growth in the market.

Qualifications

What You Will Bring

To The Ride Must-haves: 5-8 years of experience, including 2+ years leading teams, ideally through managers or team leads. Experience managing external partners that run part of your operation (e.g. 3PLs, fleet providers, logistics or delivery partners): setting targets, tracking their performance and holding them accountable.

Commercial negotiation skills

you have negotiated rates, contracts or service levels with partners or suppliers, and can show the impact (e.g. cost savings, better service levels).

Stakeholder management

you know how to align internal and external stakeholders with different interests, from local teams to regional and HQ leadership.

Strong analytical skills

you decide with data and are comfortable building your own analysis.

A hands-on attitude

you lead by doing, and go deep into the details yourself when things go wrong.

Romanian

native or C1+; English: B2+ (C1+ is a plus). Bachelor’s or Master’s degree (Engineering, Business, Economics, Law or similar).

Nice-to-haves

Experience in on-demand delivery, last-mile logistics or the gig economy. Experience working with legal, regulatory or public stakeholders (authorities, external counsel, compliance teams). Experience leading an operating model change or partner restructuring. MBA, C1+ English, and SQL or advanced Excel skills. We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We Believe Driven Talent Deserves

🌟 An enticing equity plan that lets you own a piece of the action. 💪 Top-notch private health insurance to keep you at your peak. 🍔 Monthly meal vouchers + free Glovo deliveries 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! 👪 Enhanced parental leave 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.