Product Manager - (Logistics, Service Automations)

Job description

Test fast. Learn faster. As a Product Manager, you’ll own the automations that help customers, riders and vendors solve their issues, from refunds and missing items to image validation, and give our AI Agents the tools to resolve them. Your work shapes the service experience for millions of users across Delivery Hero’s 60+ markets. The Logistics Service team’s mission is to increase loyalty through amazing service experiences.

The Service Action Automations squad automates common issues for customers, riders and vendors, from refunds and missing items to image validation. That gives our AI Agents more tools and lets users self-serve whenever possible. In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe.

Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail. Own critical automations within our support journey - automations & image validation validators. Enable high-performing, autonomous AI Agents with your products. Balance user experience with protection of the business. We aim to make service effortless while preventing bad actors from exploiting our automation.

Drive product and business metrics. You will own and improve squad KPIs, including automation rate, cost savings and fraud prevention. Balance new features with technical health. Ruthlessly prioritize your roadmap to improve the user experience while maintaining system reliability (loading times, error rates, and uptime). Collaborate with AI Agent squads to drive deeper, seamless integration of AI capabilities into the user flow.

Align and influence multiple stakeholders across the organization without direct authority

Qualifications

4+ years of product management experience in a cross-functional setup, with a proven history of delivering results.

Strong problem-solving skills

you independently identify friction points in the user journey and deliver solutions in close collaboration with designers and engineers. Proactive requirements gathering, and the ability to specify pragmatic solutions at domain level. Strong prioritization, with a solid grasp of technical trade-offs and opportunity costs.

A data-driven mindset

you hold yourself accountable for specific user, product and business metrics, with a track record of measurably improving existing products and launching new ones. Strong written and verbal communication to influence partners effectively, and fluent English.

Nice to haves

Experience working on Service tooling (Help Center, chatbots, Agent CRM, etc.). Experience working with AI/ML-driven products and features. Experience utilizing AI to reshape the way of working within their squad Proficiency in SQL, BigQuery, Firebase/Google Analytics, or Data Studio. Background in Computer Science, Mathematics, Engineering, Business Management, or Economics.