Intern Account Management Integrations Global

Job description

Job Ref ID

JR0088937 As an Integrations Intern, you will support the commercial team from a technical operations perspective, continuously finding ways to help the team work smarter. Reduce onboarding SLAs for new integrations by proactively identifying bottlenecks and optimizing workflows through automation. Coordinate directly with Tech, Product, Commercial, and local teams to troubleshoot and resolve technical issues during the launch of new integrations.

Serve as the global point of contact for queries related to integration activations, while helping to launch new integrations and manage the rollout of new operational processes. Build and maintain high-level global trackers for various markets to monitor integration volumes, go-live timelines, and system performance, driving accuracy and reducing manual process time across the department. Act as a bridge between commercial and technical stakeholders, assisting with API contract billing management and compiling data insights.

Qualifications

Advanced proficiency in Excel/Google Sheets is a must, alongside strong analytical skills and the ability to be persuasive using data, facts, and details to drive decisions. A clear knack for automating repetitive tasks, including familiarity with workflow automation tools (e.g., Zapier, Make, advanced spreadsheet logic/macros, or leveraging AI) to continuously improve how the team works operationally. Efficient and capable of handling multiple work streams, demonstrating a collaborative work style, an openness to direction, and a strong commitment to achieving goals.

The ability to look at situations from several points of view, understanding the different needs of internal teams and external partners. Solid written and verbal communication skills in English to engage effectively with different types of people and stakeholders.