Intern, Local Service Desk

Job description

About the opportunity Learning nonstop. Innovation on tap. As an Intern, Local Service Desk , you'll keep the hardware and assets behind our Berlin workplace organized, tracked and ready, so the Service Desk team can focus on troubleshooting and user support. You’ll join the Enterprise Technology Services (ETS) hub. ETS is the team behind the technology that Heroes use every day: laptops, office networks, collaboration tools, business applications, and the service desk that keeps it all running.

We operate across Europe, Asia and Türkiye, run reliable infrastructure at global scale, and increasingly build AI-powered tools and automations that make every team faster. Join us to work on real problems with visible impact on how thousands of colleagues work. Maintain accurate IT asset inventory records, tracking new arrivals and keeping hardware status updates current in the CMDB. Tag, log and store hardware correctly, and keep storage areas organized and audit-ready.

Track asset movements, assignments, returns and disposals, and run regular inventory audits to identify discrepancies. Support the full asset lifecycle, from hardware onboarding for new hires to secure data decommissioning of offboarded devices. Support onboarding day activities, peripheral distribution and collection, and meeting room equipment inventory. Provide basic first-line assistance under supervision for standard hardware requests, and support projects such as hardware refreshes and device replacement programs.

Qualifications

What you need to be successful Interest in Information Technology and IT Operations. Strong organizational skills and attention to detail. Ability to manage multiple tasks and priorities. Basic knowledge of computer hardware and common IT equipment. Nice to have Previous internship, student job or hands-on experience in IT support. Familiarity with asset management or inventory processes. Experience working in a customer-facing environment.