Senior Associate, SRE Ops, Site Reliability Engineering

Job description

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, numble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Roles & Responsibilities Manage the end-to-end BAU, Change Release.

Day-to-day monitoring, backup, deployment, and maintenance of Release Environments Production Monitoring and Recovery: Perform online services and batch job monitoring. Execute recovery procedures in production environments.

Application Health and Maintenance

Conduct regular application health checks. Perform scheduled maintenance activities.

Incident Management

Log, analyze, and resolve production incidents.

Service Requests and Batch Scheduling

Handle ad-hoc service requests. Manage ad-hoc batch job scheduling.

Business Continuity Planning (BCP)

Participate in Business Continuity Planning activities.

Daily Operational Tasks

Perform daily system health checks. Provide pre-batch and batch support. Monitor End-of-Day (EOD) processes and resolve job failures.

Interface Management

Support all upstream and downstream interfaces. Ensure timely handoff to downstream teams before cut-off times. Forecast and escalate potential delays in processing or handoffs.

Requirements

Minimum of 6-9 years of experience in an Application Support environment, including Business As Usual (BAU) operations, Service Improvement Projects (SIP), KPI/KRI measurement, stakeholder management, and reporting. Demonstrated experience in Production Support.

Technical Proficiency

Strong proficiency in Unix Shell/Perl Scripting. Solid understanding and experience with Oracle SQL.

Platform/Tool Knowledge

Working knowledge of Apache Server, OCP (OpenShift Container Platform), and Citrix. Exposure to monitoring tools such as TWS (Tivoli Workload Scheduler), ITRS, and ELK Kibana.

Networking

Basic understanding of network troubleshooting. Good knowledge with Linux/Unix , shell scripting , GIT , Jenkins , Enterprise Jira , Confluence The candidate should have infrastructure/technical background with knowledge on Open Systems platform and moderate information security knowledge Have good skills in working with application teams and service providers in defining deployment plan, cutover/migration strategy, and test plan.

Candidate must speak and write well. Self-motivated, innovative, and proactive. Willing to learn new knowledge and explore unfamiliar domains.

Location

Hyderabad - DTI Skyview SEZ Job: Technology Schedule: Regular Employee Status: Full time