Associate, Operational Risk Management, Cards and Unsecured Loans, Consumer Banking Group

Job description

• Conduct sales surveillance (callback/call monitoring/mystery shopper) to comply with internal/external policy and regulatory.
• To ensure the results are formally tracked and reported to manager.
• Monthly report preparation including regional and location.
• Handle inspection matters in relation to S&D including RCSA, SCSA, regulatory audit, local audit.
• Assisting supervisor or other teams with respect to suspicious transaction investigations, gathering financial intelligence.
• Conduct related regulations/policies training and prepare the materials.
• Complaint case Investigation and management, and support training and case sharing.
• Ad hoc task support if necessary.

Location

Dehui B1 Job: Risk Management Schedule: Regular Employee Status: Full time