Onsite Engineer, TechBar & Workplace Operations

Job description

We are looking for an support personal with great knowledge of bank systems and processes to provide IT support and solutions to End users in the bank. Onsite real time assistance when an IT related problem or issue arise. This position involves walk in user support, planned maintenance, system administration and back-office tasks as well as general customer service. You will take care of workplaces in Danske Bank Campus, distribute and take care of laptop replacement, while coordinating related incidents with internal teams.

Your key responsibilities

Provide IT support and resolution of variuos type of incidents and requests reported by collegues in Danske Bank Campus IT hub – TechBar. Monitor issues for any events that indicated a threat to IT service standards and take appropriate steps to mitigate across all teams Cooperate with 2nd/3rd line support teams to reach a fast resolution of incidents and requests that cannot be resolved at 1st line Updates relevant systems to reflect request/incident progress.

• Act as distribution and collection centre for IT hardware and periodic hardware lifecycle management
• Communicate and manage hardware delivery to new joiners
• Drive forward the continuous improvement by advocating for change and driving service improvements Resolving problems with networks and other computer systems Diagnosing system errors and other issues Accessing hardware or software for users to make changes and fix problems.

About you

Good Communication Skills – Lithuanian and English languages (both written and spoken) Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems Experience with troubleshooting Microsoft Applications such as Outlook, Teams, MS Office… Good Customer Service Skills

• Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience Experience with working on ITSM tool ServiceNow Understanding of computer PC networking, standard browser troubleshooting Specific
• Knowledge of other required Computer Systems/Applications for different work environments What we offer: Monthly salary range from 1600 EUR to 2400 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes: Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.

Health & Well-being

a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.

Additional days of leave

for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.

Monetary compensation package

accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution. See all the benefits HERE . Your title in job contract will be IT System User Support You will join End User Support in a role where you can evolve as proffesional also to try out and implement new proccesses and be a part of positive change. Feel free to contact Jurate Audzijone ([contact redacted]) if you have any questions.